Where are the orders shipped from?
We have multiple warehouse locations in different countries including Malaysia, China, Hong Kong, United States to ensure the item can dispatched faster to reach customers in different countries.
Do you provide Guest Checkout without an account?
Yes, we provide Guest Checkout so customers can save time and effort from registering account.
What is the difference between Guest Checkout and registering an account?
Having an account allows you to track the delivery for your order. However, an account is created automatically after checking out as a guest. You will be given an account ID and password via email.
Do I need to send my prescription to make purchase from your website?
A prescription is necessary for ordering contact lenses – it is the only way to ensure you are ordering the right lenses for your eyes.
At CosVillage.com we don’t require you to show proof of your prescription. When you purchase lenses from us we take it as confirmation that you have an in-date prescription, and that the details you provide us with are correct.
To read our full disclaimer regarding the purchase of contact lenses, either scroll down or click here.
Please refer Prescription page for more information.
My eye vision is perfect. May I know what is my prescription to make purchase?
Perfect vision means prescription 20/20. You may select power -0.00 as perfect vision in our website.
Is the price quoted for a pair or a piece of lenses?
Yes, our price is quoted for a pair in USD. One item comes in two pieces of lenses.
Do you provide free case and solution?
Yes, we give free casing with each pair of lenses. You may purchase extra cases in Accessories category. Solution is not included in purchase.
What currency do you quote for your products?
Our products are quoted in US Dollars (USD).
What payment method do you accept?
We accept PayPal, debit and credit card payment including Visa, Master, American Express.
When is the expiry date of the lenses before opened?
The expiry date is stated on the bottle.
What is the life span of contact lenses after opening?
All lenses have 1 year life span except 3 months for ColourVue products.
Are your products reliable?
Yes, of course! We work hard to ensure all our products are sourced from responsibly managed suppliers to help safeguard future stocks. Our products have been approved by international certificate such as KFDA - Korea Food & Drug Adminstration, ISO 13485:2003 , CE and medical department by some countries. Our brands are very hot selling in most of the Asian countries and now to Western countries as well!
Do you sell Toric/Astigmatism lenses?
Sorry, we do not sell Toric/Astigmatism lenses at this moment.
Is your lenses authentic? Do you provide Anti-Fake sticker for GEO contact lenses?
Yes, we sell 100% authentic lenses only, otherwise 100% money guarantee back. We provide Anti-Fake sticker for GEO lenses. The sticker is pasted on each bottle. You can check authenticity at this link http://www.fw1860.com/en
Do you provide wholesale / dropship program?
No, we do not provide wholesale and dropship service at this moment.